Speakers Biographies

Ade is currently a Non Executive Director of NHS Greenwich as Chair of Audit. Ade is an interim manager and last assignments were Interim CEO of African Health Policy Network [AHPN], CEO & Director of Organisational Development of National Voices. Ade is the chair, Non Executive Directors’ Network & Executive Council member of the NHS Alliance, chair of community alliance and Co-Chair of the European Community Health Oriented Organisations and a fellow of College of medicine with academic and research interest in social economics.

Alison Austin

Dr Alison Austin – Head of DH’s Personal Health Budgets Team: Alison is a qualified nurse with 13 years experience working in the NHS. She has a degree in molecular biology and a PhD in molecular biochemistry. She has been a civil servant since 1995, working on health related issues in a number of Departments including DH; Medical Devices Agency; Department of Innovation, Universities and Skills and the Treasury.

Viv trained as a nurse in Oxford in 1976 and worked in children’s nursing before training as a health visitor in Oxford in the early 1980s. Viv worked as a health visitor and research health visitor in Oxford whilst studying for a BA and then Masters in health and social policy. Viv has worked in a number of operational management and commissioning roles and undertaken nurse executive roles in both provider and commissioning organisations, most recently as Director of Strategy and Redesign/Chief Nurse at Coventry Primary Care Trust. She has also worked for SHA and local government on projects relating to nursing strategy and services for children and families. Viv joined the DH as Deputy Chief Nursing Officer in November 07 to work with CNO, the other DCNO and the Nursing Professional Leadership team on all aspects of nursing development and leadership. Viv’s specific portfolio includes Community Nursing and Health Visiting, Commissioning, Primary and Community Care/Transforming Community Services, Mental Health and Learning Disability and services for children and families

- KPMG's clients in the public and private healthcare sectors receive the best possible professional service
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Harry Burns graduated in medicine from the University of Glasgow in 1974. Over the next 15 years he worked as a general surgeon and for the last six years of his surgical career was a consultant surgeon at the Royal Infirmary in Glasgow. He entered health care management and was, for a time, Medical Director of the Royal Infirmary in Glasgow. Since 1993 he has been Director of Public Health for Greater Glasgow Health Board which is responsible for organising health care and maintaining the health of one million people in the West of Scotland. In 1999 he was awarded a Visiting Professorship in Public Health Medicine, University of Glasgow and is a Senior Research Fellow in the School of Business and Management in the University.

He took up post as Chief Medical Officer for Scotland on 5 September 2005.

Andrew is the Chief Executive of the City Health Care Partnership CIC (CHCP CIC), into which Hull Teaching Primary Care Trust transferred its provider services on 1st June 2010. After starting his career as a Registered General Nurse (RGN), Registered Mental Nurse (RMN) and Registered Health Visitor (RHV), Andrew held numerous NHS clinical and managerial positions before progressing to the Northern and Yorkshire Regional Office and the Department of Health (DoH) in Leeds. Andrew then became the Director of Primary Health Care Services and Nursing for West Hull PCT.

Julia qualified as an investment surveyor and worked for Hillier Parker and Morgan Grenfell. As a senior surveyor with the Valuation office she was responsible for developing GP practices, which facilitated her transition from property to health.

Professor Ruth Chambers

Ruth is education lead for the NHS Alliance bringing her national profile in promoting the quality of practice and patient centred care. Most of Ruth’s quality initiatives have been about improving practitioners’ performance and effective ways of working; and supporting patients’ self care. Ruth is currently Honorary Professor of Primary Care at Staffordshire University, Clinical lead for PBC at NHS Stoke on Trent and part-time GP partner in North Staffordshire.

His practice has been leading-edge nationally over the last 10 years or so, pioneering systematic management of long-term conditions employing managed care techniques. From 2005-2007 was adviser on primary and integrated care to University Hospital of Central Manchester. He also has been on many overseas advisory visits specialising in primary care development. He publishes regularly on primary care reform

Appointed as National Director for Primary Care and medical adviser to commissioning and system management directorate , DH 2007

Professor Matthew Cooke
Professor Matthew Cooke is National Clinical Director for Urgent and Emergency Care at the Dept of Health in London and Professor of Emergency Medicine at Warwick Medical School and Consultant in Emergency Medicine at Heart of England NHS Foundation Trust in Birmingham. He is also Senior Fellow in the NHS Improvement Faculty for Patient Safety and Quality Improvement. His research interests and publications include organisation of emergency care services, safer systems of clinical care, clinical systems improvement and clinical trials in emergency medicine.

He was integral to introducing and implementing the four hour ED length of stay in England. His work as NCD is currently focussing on developing national quality standards across the whole of urgent and emergency care that balance clinical outcomes, patient experience and timeliness of care.

Brian Fisher

I have been a GP in SE London for 25 years. I am a member of the PEC in Lewisham PCT with a particular responsibility for liaising with the local authority. I am also chair of the PPI steering group. For many years, I have been interested in user involvement in the NHS. I have tried to develop a number of different approaches to make this as real as possible. These have included community development (for which I was awarded an MBE), Patients as Teachers, patient access to their health records and working with colleagues to ensure that lay people’s views are incorporated in the daily work of PCTs. I am a member of one of 4 PBC clusters in Lewisham and have helped to support PPI in the process. I have helped to write a document for the NHS Alliance called “Engaging with local people” which outlines approaches to PPI for practice-based commissioning. I have championed patient record access, now being the director of a company called PAERS Ltd that has designed and built kiosk-based access, in conjunction with EMIS, the largest provider of GP software in the UK. It is now possible for all EMIS practices (60% of the UK) to offer this to their patients . I believe that patients should have full access to data about them and that this will enhance safety and care.

Dee Kyne started life as a lighting designer in theatre working throughout the UK and Europe.  As CEO of ArtShape Ltd a regional charity, she focused within marginalised communities developing small social enterprises and micro business opportunities using art as a tool for change.  Dee was invited to run a Mental Health company focused on the Recovery Model working in Europe and the UK, again using the social enterprise model enabling people to find routes back into work.  In 2003 Dee moved into the private sector to develop and run an Art house Art23.  Dee joined Pathfinder Healthcare Developments cic in 2007.  PHDcic is now developing complete redesign in Primary health care changing the way in collaboration that people receive their primary healthcare service.  Pathfinder Healthcare Developments (PHD) is a Community interest Company (CIC) and a social business.  We have grown from an innovative partnership between two big inner city practices in the West Midlands in the UK.  PHD is a progressive and innovative provider of extended primary care services, specialising in meeting the needs of inner city multi-racial populations.  It currently provides a wide range of services to a population of just over 22,000 across three practices and one satellite site, through a PMS (Personal Medical Services) plus an APMS (Additional Personal Medical Services) contact with the NHS.

Professor Chris Drinkwater CBE, FRCGP, FFPH was an inner city GP in Newcastle for 23 years and he is now emeritus Professor of Primary Care Development at Northumbria University in Newcastle. He is the President and Public Health Lead for the NHS Alliance, a director and company secretary for HealthWORKS Newcastle (a Healthy Living Network). In 2004 he chaired the National Task Group on Primary Care for the ‘Choosing Health’ consultation and he was a member of the North East Sports Board. He chairs the Newcastle Mental & Emotional Wellbeing Delivery Group which is part of the Local Strategic Partnership and sits on the Newcastle Health Improvement Board, the Regional Physical Activity Steering Group, the Regional Green Exercise Group and the Regional Advisory Group for Mature and Working Age. He is also Vice-Chair of the Northumberland, Tyne & Wear Community Foundation.

Ben has been Director of Primary Care at the Department of Health since September 2007.His current responsibilities include developing policy on GP commissioning and on the GP contract.
In 2008, Ben helped develop the strategy for primary care and community health services that formed part of Lord Ara Darzi's NHS Next Stage Review. During 2008 and 2009, he and his team focused on supporting improvements in access to and quality of GP services, developing a programme to improve PCT commissioning of primary care, and on work to improve access to high-quality dental services. Ben joined the Department of Health in 1991 and has worked across a wide range of areas supporting Ministers in developing health and social care policy. Ben also leads the Department's work to champion and support improvements in health and healthcare for people with learning disabilities.

Jim Easton has been an executive in the English NHS for over 20 years. He has had leadership roles in hospital services, regional management, mental health, service commissioning and policy development.

Jim is currently the National Director for Improvement and Efficiency for the NHS, responsible for driving measurable improvements in service quality and productivity through the system. Prior to this, he was Chief Executive of NHS South Central, responsible for all hospital, community, primary care and mental health services for 5 million people in the South of England. Before that, Jim was the Chief Executive of York Hospitals NHS Foundation Trust.

Prior to setting up his own, Mo was Chief Executive of South East London Doctors Co-operative (SELDOC), one of the largest GP co-operatives in the UK with some 500 principal GP members ,covering over a million patients. Mo was instrumental in changing structure/governance of SELDOC and with the new corporate platform diversified the organization into a number of subsidiary businesses, giving ownership to clinical and non-clinical staff.

Shane Gordon has served as Chief Executive of the Colchester PBC Group since 2006, commissioning on behalf of 180,000 patients in North East Essex. He works closely with North East Essex PCT in developing new, more efficient services in primary care. He is also a partner in a busy general practice in Tiptree (home of the famous jams) where he works two days a week.

Over the last five years he has worked as a consultant on PBC and IT to Essex Strategic Health Authority and its successor NHS East of England. He is Associate Medical Director and GP Commissioning Lead for NHS East of England. He is the National Co-Lead of the NHS Alliance Clinical Commissioning Federation and provides consultancy and advice to PCTs and PBC clusters across the country. During 2009 Shane’s projects at his surgery and in PBC garnered 6 national awards. Educated at Bishop Vesey Grammar School in Sutton Coldfield, he undertook his medical training at the University of Nottingham graduating in 1996. He qualified as a general practitioner in 2002, having also done two years surgical training. He is a member of the Royal College of Surgeons and the Royal College of General Practitioners and holds a Masters degree in Information Technology. Shane is happily married, with three cats and was previously keen fencer, representing both the East and West Midlands. He is now trying (with limited success) to learn to play tennis!

Has been a General Practice Principal for over 15 years and currently works in the West Midlands.  Stuart trained at the Welsh National School of Medicine and was a General Practice Principal in the South Wales valleys for 3 years. During that time he  was also delivering Out of Hours Care before moving to his present position in the West Midlands.

Berenice Groves

Berenice has over 20 years’ experience of urgent and emergency care gained as a clinician, a service manager and as a commissioner. She is currently the Assistant Director of Delivery at NHS County Durham and Darlington with the lead role for urgent and emergency care. She was one of the first female paramedics in the Northumbria Ambulance Service and subsequently held several operational management positions within the ambulance service. She then held PCT Out of Hours operational management posts before moving to commissioning.

Berenice’s commissioning roles have taken her from urgent care reform and setting up an innovative Emergency Care Practitioner project to whole scale reform of urgent care across a 620,000 population PCT. In 2009 she also undertook the role of Director of Flu Resilience for the PCT. Over the last three years she has led the development of an urgent care strategy for Durham and Darlington from stakeholder engagement and data analysis through to formal procurement of a new service model. This is built around a new urgent care transport service, an integrated clinical service within several co-located centres and a single point of access communication centre.

The single point of access evolved into the country’s first demonstration site for the NHS 111 service. The implementation has been successful and there is now over a year’s worth of valuable experience of working through this innovative telephonic system. Berenice is therefore much in demand as a speaker and contributor regarding NHS 111 issues.

Dame Barbara is the National Managing Director of Commissioning Development responsible for overseeing development of the new commissioning architecture including GP consortia and the NHS Commissioning Board. She moved into this role as part of the NHS and DH Leadership team from the post as Chief Executive of the NHS in the East Midlands. Prior to this she was a PCT Chief Executive in Bradford. During this time she also held a broad range of national roles including Interim Director General of Commissioning in the Department of Health and Director of Primary Care in the Modernisation Agency. Before moving into a full-time career in management in 2000, Barbara was a GP in Bradford for over twenty years.

Barbara is well known for her role in the development of clinical commissioning, in particular the radical redesign of services to move care into the community and primary care setting. As such she was instrumental in developing and expanding the role of primary care professionals thus creating the concept of GPs with Special Interests. She has also championed services to reduce inequalities and has been instrumental in promoting the equality and diversity agenda at both local and national level. More recently she has lead the national Top Leaders Programme.

Dr Janet Hall has worked as a full-time GP in Sheffield since she qualified as a family doctor in 1998. Janet is a GP Trainer and has been the senior partner at the Old School Medical Centre since March 2003. Her special interests are in cardiology, diabetes and paediatrics and she qualified as a GP trainer in May 2007. Janet is also the RCGP Council representative for the Sheffield Faculty and has just recently been appointed as Vice-Chair from November 2010.

Chris Ham is a health policy analyst with extensive experience of working with health service agencies in the UK and internationally. He is currently Professor of Health Policy and Management, Health Services Management Centre, The University of Birmingham, and was Director of the Centre from 1993-2000. From 2000 to 2004 Chris was director of the strategy unit at the Department of Health. Chris previously worked for The King’s Fund from 1986 to 1992. He has served as an adviser to numerous agencies including the World Bank, the World Health Organisation, and the Health Departments of New Zealand and Sweden. Within the UK, he has advised the Audit Commission, the British Dental Association, the British Medical Association, the NHS Confederation and the House of Commons Health Committee.

He is a Fellow of the Royal Society of Medicine, a founding Fellow of the Academy of Medical Sciences, an Honorary Fellow of the Royal College of Physicians and the Royal College of General Practitioners, and a Companion of the Institute of Healthcare Management. He is a non-executive director of the Heart of England NHS Foundation Trust. Chris was awarded a CBE for his services to the NHS in the Queen’s Birthday Honours in 2004.

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Dr Linda Harris MRCGP is Clinical Director of the Wakefield Integrated Substance Misuse Service, with lead responsibility for clinical governance and workforce development across the substance misuse treatment system. The Integrated Substance Misuse Service is an “umbrella term” which includes the specialist community and criminal justice drug treatment teams for adults and young people, Shared Care, the Alcohol Team, and medical support to both HMP New Hall and HMP Wakefield Prior to this Dr Harris was a GP principal in Wakefield and she maintains a role on the professional executive committee to the PCT board with responsibility for clinical engagement in mental health

In April 2009 Dr Harris led her team to success as one of only 16 national integrated care organisation pilot site bringing together a cross cutting partnership from health, social care and criminal justice united around a commitment to improving outcomes for vulnerable patients

Donal qualified from Galway Medical School in 1979. Having worked in hospitals in London and Bristol, he obtained the specialist qualification in General Medicine (MRCP) and a diploma in Elderly Care. He joined Redgate Medical Practice in Bridgwater in 1988, where he remains in General Practice, and has since obtained an MSc degree in Health Care from Exeter University. Donal was appointed Professional Executive Committee (PEC) Chair in July 2007 and currently holds that appointment for NHS Somerset. He is also the national Co-Vice Chair for the NHS Alliance and chaired the South West Long Term Conditions work stream of the NHS Next Stage Review in the South West.

Ryan Irwin

In addition to a clinical background in Physiotherapy, Ryan has also pursued completion of both an MSc. in Health Policy and Management and a Masters in Public Administration. After holding a range of General Management positions within the NHS and private sector in Cambridge and London, Ryan has set up an innovative entrepreneurial social enterprise; "Point Health", delivering integrated healthcare to the local community.

Dr Minoo Irani

Dr Minoo Iraniis a Consultant Paediatrician in Berkshire East and is regional coordinator (Oxford Region) for Community Paediatrician members of the British Association for Community Child Health.

Edmund is the Managing Director of Harmoni’s Health Services division with over 15 years experience of senior management in primary health care across both not-for-profit and for-profit independent sector providers and within the NHS.

What is your background?
My early career developed within transport and distribution, where I was intimately involved in the implementation of a process redesign of a parcel distribution network. A chance meeting diverted my career into healthcare, from which I have never looked back. I set up Harmoni with a wonderful group of GPs and a laptop in 1996, and via stints setting up an NHS Direct service and A&E projects, have continued to help the organisation to flourish. In 2003 I led Harmoni as it set up a new commercial arm, and in 2006 was instrumental in steering Harmoni to complete the transition from a co-op to a fully commercial enterprise with clinicians as fully engaged and participating shareholders.

What do you do at Harmoni?
My current role involves running the total urgent primary care business of Harmoni covering 2,200 staff, a population coverage of 6 million and services including GP out of hours, A&E services, admissions avoidance schemes, single point of access services, and various other services to community nursing, walk in centres, the MOD, ambulance trusts etc. My main contacts are with our customers who are PCTs and over 500 ‘opted in’ GPs, although increasingly PBC groups and other urgent care providers are important to my work.

Lionel Jarvis qualified in Medicine at Guy’s Hospital London in 1977, thereafter joining the Royal Navy, serving initially in Royal Naval Hospitals Plymouth and Haslar. Medical posts then took him to HMS COCHRANE in Rosyth, and overseas serving on HM Ships JUPITER, AMBUSCADE, BERWICK and AMAZON. He trained as a specialist in General Medicine in Plymouth and was appointed General Physician, RNH Gibraltar from 1982 to 1984. He accredited as a Consultant Radiologist in 1990, was appointed to RNH Haslar and promoted Surgeon Commander. He was Defence Consultant Adviser in Radiology 1995–2002, was awarded the Erroll-Eldridge Prize in 1998 for developing the Defence Magnetic Resonance Imaging, and has published over 20 peer reviewed articles and book chapters. He served on the Faculty Board of Clinical Radiology and Chairman of the IT Committee of the Royal College of Radiologists. In 1999 he won the Award of UK Diagnostic Imaging Hospital Doctor of the Year. He is a member of the British Executive Overseas Service, and was elected a Member of the Institute of Electrical Engineers in 2003.

He has seen operational experience at sea on RFA Argus in the 1990/91 Gulf Conflict, and on land with 34 Field Hospital in Iraq in 2003 on TELIC 1. He was promoted Surgeon Captain in 1999, and Commanded Ministry of Defence Hospital Unit Portsmouth, subsequently Commanding Royal Hospital Haslar and Fort Blockhouse (2001-03); and serving as an Executive Director of Portsmouth Hospitals NHS Trust. He attended The Royal College of Defence Studies in 2004, following which he was appointed as Deputy Director Medical Operations in the Fleet HQ in Portsmouth. romoted to Surgeon Commodore in 2005, he was Director of Medical Policy in the Defence Medical Service Department in MOD. He was appointed Honorary Surgeon to Her Majesty the Queen in 2006. He was promoted Surgeon Rear Admiral in June 2008 to take up the post of ACDS(H), and in December 2009 additionally appointed Chief Naval Medical Officer and Medical Director General (Navy).

Sir Bruce Keogh is Medical Director of the National Health Service in England. He is responsible for clinical quality, policy and strategy and postgraduate education of doctors, dentists, pharmacists and clinical scientists. He is also responsible for the medicines supply chain in to the UK, including policy around the pharmaceutical industry, drug pricing, prescriptions and the role of pharmacy. He oversees the work programme of the National Institute for Health and Clinical Excellence (NICE) and the National Patient Safety Agency (NPSA).

He was a British Heart Foundation Senior Lecturer and consultant cardiothoracic surgeon at the Hammersmith Hospital in London before moving to the Queen Elizabeth Hospital in Birmingham, where he became associate medical director for clinical governance and the cardiac surgical service lead. In 2004 he was appointed Professor of Cardiac Surgery at University College London and Director of Surgery at the Heart Hospital. He has been president of the Society for Cardiothoracic Surgery in Great Britain and Ireland, Secretary General of the European Association for Cardio-Thoracic Surgery and president of the Cardiothoracic Section of the Royal Society of Medicine. He remains International Director of the US Society of Thoracic Surgeons. He has served as a Commissioner on the Commission for Health Improvement (CHI) and the Healthcare Commission and was knighted for services to medicine in 2003.

Lynne leads work on innovation specifically focusing on the design and redesign of health services and processes to support the NHS. She has a particular focus in open innovation bringing learning from service design and other industries to inspire the NHS. Lynne is a member of the Innovators Council formed by the Cabinet Office, a Fellow at the Health Service Management Centre, Birmingham University and a Fellow of the Royal Society of Arts. She is a reviewer for the British Medical Journal and Institute for Health Care Improvement for papers and abstracts. Lynne is an advisory board member for the Design Council is also part of the faculty for Kaiser Permanente’s Improvement Leaders Course, USA.

Alison Mc William

Has worked 29 years within the Nottingham health economy, predominantly in provider roles
Emergency and unplanned care throughout.    Alison started with a narrow clinical specialist focus as a critical care nurse, then moved on to whole system emergency care as manager of the Nottingham Emergency Care Network, before discovering the world of urgent and unplanned primary care in 2004.  Alison is a member of the NHS Alliance Urgent Primary Care Leadership Group.

Jill Matthews has been on secondment to the Department of Health since September 2008. As National Implementation Director of the Primary Care Improvement team, she has made great strides to improve the commissioning of primary care services through the implementation of a national improvement programme, co-produced with SHAs and PCTs to help PCTs address the strategic, leadership and operational challenges in driving up the quality of primary care commissioning.

Jill has been at the forefront in the Department’s work to ensure that world class commissioning of primary care is more than just an aspiration, and that through sharing best practice across the NHS, quality patient care can become accessible to all. More recently, Jill has been a key figure in a national workstream established under the Quality, Innovation, Productivity, and Prevention (QIPP) programme to improve the way the NHS commissions and contracts for primary care services to deliver more consistently high quality services and contribute to the efficiency needs of the NHS. The purpose of this work is to deliver real improvements in the here and now, while creating a platform for the future reforms set out in the recent White Paper. Jill is also taking the lead on key aspects of the transition plans for commissioning; in particular taking the lead in considering the requirements and functions that will be required by the NHS Commissioning Board in future to successfully commission primary care, working with the National Leadership Council to develop their new GP commissioning workstream.

ALAN MAYNARD

Alan Maynard is a Professor of Health Economics in the Department of Health Sciences and the Hull-York Medical School, University of York. He worked for 27 years in the local NHS, and retired earlier this year after 12 years as Chairman of York Hospitals NHS Foundation Trust. He is a member of the Department of Health’s External Advisory Group on PbR and the PROMs Stakeholder Group. He has worked as a consultant for the World Bank, the World Health Organisation and the UK-Department for International Development in over two dozen countries. He has been awarded honorary doctorates by the Universities of Aberdeen and Northumbria and was awarded the OBE for services to the NHS in 2009. He is a great admirer of successive government’s capacity to “jump on the spot” when reforming the NHS and regards humour as an essential input into the ever “entertaining” policy debate!

Jack McCollum

2008 – Present   Chief Executive Officer for UCC
2006 – 2008 self-employed IT services
1999 – 2006 Director of Information, Organon Laboratories, Pharmaceuticals, part of Akzo Nobel
1994 – 1999 Data and Security Services Anglia and Oxford Telecoms Branch, NHS Information Authority
1992 – 1994 NHS IT Manager Cambridge and Huntingdon
1970 – 1990 Military Career

Charlotte Moar Is Finance Director and Deputy Chief Executive of NHS Wiltshire. She has 13 year’s experience as a Finance Director, previously at Great Western Hospitals Foundation Trust and Avon and Wiltshire Partnership Trust. Prior to joining the NHS Charlotte worked in manufacturing in Liverpool and in the arts in London. She is a Fellow of the Chartered Institute of Management Accountants, gaining six prizes during her training including 1st worldwide in her final examinations. Charlotte is on the HFMA Primary Care Committee and the South West Branch Committee and is also a Trustee of Bristol Zoo.

Dr David Morris
Director, Informatics Specialist

David has 6 years experience in acute hospital medicine gaining his MRCP in 1998 before entering general practice.  He has a special interest in general medical conditions and acute medical care, combining this with a strong interest in complementary therapies having training in acupuncture and homeopathy. David is particularly interested in integrating complementary and Allopathic health systems and understands that India is a country where this relationship can be deepened and developed providing the very best of care.

David’s passion is to develop clinical systems that ensure high quality and efficient care and also to integrate all aspects of possible therapies within the context of wider social lifestyle issues that are vital for good health ands a healthy society.

Gemma Newbery

Gemma Newbery has a degree in Health and Human Sciences from Sheffield University. Gemma has worked across the local authority and NHS to explore personalisation in health and social care for citizens in Nottingham for the past 2 years. This started with the ‘Staying in Control’ pilot. The purpose of this project was to find out if Self Directed Support works for people with memory problems who use healthcare services.

Following this, Gemma led the development of an expression of interest to be a Personal Health Budget pilot site. The focus of this bid was to expand the ‘Staying in Control’ pilot to include patients with neurological conditions and Continuing Health Care needs. This bid was granted full pilot status by the Department of Health to in November 2009. Gemma is now leading the Personal Health Budget pilot for NHS Nottingham City.

Jonathan Nicholls, has worked at the Ipsos MORI Social Research Institute for nearly seven years, and has been Head of Health Research since May 2006. In this role, Jonathan has lead the development of Health research within the Social Research Institute, and has directed a range of health projects, both quantitative and qualitative. This work includes an extensive focus on researching patient experience. For instance, Jonathan leads on the GP Patient Survey, the largest patient experience survey conducted in the health sector. He has also overseen large-scale surveys on patients’ experience of key aspects of health reform such as Patient Choice, and the 18 Week Wait; and directed surveys on issues such as patient satisfaction and service development. On the qualitative side, Jonathan has led the development of new approaches to understanding patients’ experiences through the patient journey. This has included a range of approaches such as using guided recall to track the critical touchpoints of the patient’s experience, and more recently using different approaches to track the journey in real-time.

Jonathan has also led a number of workshop projects, for example looking at SHA reconfigurations, PCT responses to the Darzi review, and the role of public involvement in the health service. He has also led smaller qualitative projects on topics as diverse as patient privacy, the use of tele-medicines technologies, reputation audits for various national healthcare bodies, patient choice, access to primary care and human rights in the health sector. He is also an experienced speaker and has presented regularly on these issues both to client and national audiences.

Business Manager based in Nottingham working with brother & sister-in-law (GP Partners) for the last 5 years. Originally from London with a background in Retail and Events Management spanning over 20 years, the last 5 years at board level. Main areas of focus being strategic planning, service redesign, new business/procurement, patient and public involvement and PBC. Currently managing new premises re-location which will also incorporate an operating theatre & NHS Dentistry. Exec board member, Nottingham & North East consortium, Michael is currently leading on TCS and the development of the consortia into a statutory organisation. Through the Alliance Michael has also been fortunate in working with the DH on a various work streams the most recent being the GP Access program and hopes to maintain this important link and ensure Practice Managers are represented at the highest levels and where possible via the media; Editorial board member, Practical Commissioning Magazine. A strong supporter for cross-networking with allied professionals and the long term development of such relationships. Also sits on Nottingham bench as Magistrate focusing on the youth courts and adult courts.

Julie Passmore has been working in the NHS for 15 years and has held a variety of roles in the local Primary Care Trust and General Practice. As Associate Director of Primary Care Commissioning & Contracting for Northamptonshire PCT she implemented the new GMS Contract, Dental Contract, Pharmacy Contract and out of hours services. Together with her experience as a Practice Manager in a large busy GP Practice, Julie has a good understanding and broad knowledge of primary care. In January 08 she started to work for Nene Commissioning, the local Practice Based Commissioning Consortia, as a Service Development Manager. Nene Commissioning is one of the largest consortia in the country incorporating 75 GP Practices covering a population of 630,000. Julie has been instrumental in designing and implementing the Pro Active Care programme across the consortia. One year on the consortia, in partnership with a range of local stakeholders was awarded one of the national 16 Integrated Care Organisation pilots of which Julie is now the Programme Director. Over the past year the partnership has achieved and introduced significant service change across primary, secondary, social and 3rd sector services including a new community based service for patients at the end of their life and the community elderly care service to assess and support elderly, frail patients to remain independent.

Dr Shikha Pitalia trained in Manchester University and has been a GP in St Helens, Merseyside since 1991 in a family practice with her father and sister. The Royal College of General Practitioners awarded Shikha the esteemed honour of GP of the year, Mersey Deanery, in 2008. Shikha and her husband Sanjay are entrepreneur GPs and were nationally recognised in 2009 by the Royal College of General Practitioners, being the proud recipients of the GP Enterprise award. Together they founded SSP Health and manage 16 practices in the North West working with seven PCTs.

Mike is Professor of General Practice in the University of Nottingham; Strategic Director of PRIMIS+; former Chairman of the Royal College of General practitioners (1998-2001); ex-member of the General Medical Council; member of the council of the Medical Defence Union; and deputy chair of the board of UK Biobank. He is part-time Medical Director of the Revalidation Support Team and part time Interim Medical Director for Revalidation in the RCGP.

James Meikle

Is a special correspondent for the Guardian - expected to initiate and contribute to investigations as well as normal news duties. He has been a journalist for 35 years, the last 20 on the Guardian but has also worked for the Daily Mail, and now defunct Today newspaper among others.
My past posts include education and social affairs editor on the Guardian as well as health correspondent.

On the health side, he is probably best known for work on BSE/vCJD links and blood safety until the Gray brothers alerted him to the extraordinary story of how their father's death exposed shortcomings in out of hours care, EU freedom of labour rules and extradition.

Sir Michael Rawlins has been chairman of the National Institute of Health & Clinical Excellence (NICE) since its formation in 1999. He is also an Honorary Professor at the London School of Hygiene and Tropical Medicine, University of London, and Emeritus Professor at the University of Newcastle upon Tyne.
He was the Ruth and Lionel Jacobson Professor of Clinical Pharmacology at the University of Newcastle upon Tyne from 1973 to 2006 .At the same time he held the position of consultant physician and consultant clinical pharmacologist to the Newcastle Hospitals NHS Trust. He was vice-chairman (1987-1992) and chairman (1993-1998) of the Committee on Safety of Medicines; and chairman of the Advisory Council on the Misuse of Drugs (1998 - 2008).

Dr John Ribchester is both Senior and Executive Partner for Whitstable Medical Practice. These roles encompass several others including GP Commissioning Lead and Practice Pathway Clinician. He is a Clinical Commissioner in Urgent Care for the PCT. Dr Ribchester is a GP with a Special Interest (GPwSI) for the East Kent Surgery in Primary Care Scheme. He is Chairman of the Whitstable Integrated Social and Health Care (WISH) Integrated Care Pilot Project. Previous positions include being a GP Advisor to the Department of Health, and a Medical Manager for a Fundholding Multifund Consortium.

He has been a Primary Care Chair and PCT Co-Chair. John’s main interests are in developing integrated healthcare and improving the design of clinical pathways with the aim of producing a better patient experience, closer to home, and at less cost to the NHS.

Bob Ricketts is Director of System Management & New Enterprise at the Department of Health, leading national policy on patient choice, competition, standard contracts and broader 'system levers', reforming and transforming community services, and encouraging the growth of social enterprise. Since Spring 2010 he has also been leading work on the functions and powers of the new NHS Commissioning Board. Bob held senior management positions in the NHS locally and regionally for over 20 years, before moving to policy development in 2002, leading the development and launch of patient choice of provider and enabling greater plurality of provision.

Outside interests include researching, writing and lecturing on local and postal history, gardening and Cairn Terriers.

Judith Smith is an experienced and widely published health services researcher and policy analyst. Before joining the Nuffield Trust in February 2009, she spent 14 years at the Health Services Management Centre, University of Birmingham where she was Senior Lecturer and Director of Research. At the Nuffield Trust, she leads a team whose research focuses on the role and potential of physician organisations, the development and impact of commissioning in the NHS, the quest for health system efficiency in the economic downturn, and international moves towards creating better integrated care.

Previously, Rick was the Chief Executive of Bexhill & Rother PCT until the end of July 2005. Rick has worked across a range of sectors and in a variety of roles, including general management, internal consultancy, research and face-to-face with vulnerable clients. He is also a practicing psychodynamic counsellor.

Di has worked in the NHS for 37 years, 32 years in a variety of Acute, Primary Care clinical and managerial posts and for 5 years in the commercial and pharmaceutical industry; her last clinical post was to work as a partner in an East Lancashire General Practice as a Primary Care Nurse Practitioner. Her current role is Chief Executive of East Lancashire Medical Services – an organisation which delivers urgent and primary care services to the population of 530,000 residents in Pennine Lancashire.

This area is covered by 2 PCT’s; Blackburn with Darwen Care Trust Plus and NHS East Lancashire, and East Lancashire Hospital Trust delivers the acute care for the same population. Di is married to Malcolm, a GP and Medical Director Blackburn, and they have 3 grown up daughters.

Hilary Samson-Barry

Hilary Samson-Barry joined Turning Point on secondment from Department Of Health in 2010. She has a wide range of experience initiating and driving change to tackle inequalities in health, well-being and prosperity, and in bringing partners together across policy makers, statutory and non statutory agencies, as well in the private sector.

She led policy for children, families and maternity in the Department of Health for five years, marked by significant policy and strategy achievements and increasingly focusing on how policy and strategy can be implemented effectively. Prior to this she was a director of the Women and Equality Unit in the then Department of Trade and Industry and the Cabinet Office.

Hilary also has a range of other public sector experiences at a local level, including Head of Policy Integration and Health at the GLA, where she set up the London Health Commission in a public, private, voluntary sector partnership committed to improving health and tackling inequalities across London. She is also a Trustee of Scope, disability charity.

Trained at Kings College Hospital London, Hazel was a practicing Community Nurse and Health Visitor for 35 years, within disadvantaged communities, rural and urban. In 1995 she co-founded the multi -award winning Beacon Project which reversed the decline of a deeply disadvantaged community in Falmouth.

Following a years secondment with the Department of Health in 2000 leading the development phase of the Healthy Communities Collaborative, Hazel went on to become a founder member of the Health Complexity Group and a Fellow of the Institute of Health Services Research at the Peninsula Medical School, Exeter.
Her most recent NHS appointment was as Strategic Lead for Community Engagement with South West Strategic Health Authority. Since retiring from the NHS, Hazel has a consultancy role with the medical school and leads an evidence -based learning programme called ‘Connecting Communities’ (C2). She was recently commissioned by Dept. Health as part of a team working on a national initiative, the Health Empowerment Leverage Project (H.E.L.P.) to develop a business case for the systematic application of community development in the NHS.

Married with three sons, Hazel was awarded an O.B.E. in 2001 New Years Honours list for services to the community in Falmouth.

Johan Taylor (LLB)

- Practice/Business Manager for 7 years at forward thinking, IT award winning Marple Cottage Surgery, in Stockport, Cheshire.

- Main areas of interest include service redesign, commissioning, and utilisation of IT in primary care.

- Practice Manager Lead (North West) for the NHS Alliance, with aim of supporting and developing role and influence of Practice Management within primary care.

- Board member of Stockport Managed Care (SMC) - a consortia of 54 practices set up to recommission and modernise health services in Stockport

- Previous experience in the private sector in law, sales/marketing and service delivery.

Ruth Thorlby

Ruth Thorlby has recently joined the Nuffield Trust as a senior fellow. Prior to joining the Trust she was a fellow in health policy at The King's Fund, where her recent publications include "A high performing NHS? A review of the evidence 1997-2010". In 2008-09 she was a Harkness Fellow in health policy and practice based at the Department of Health Care policy at Harvard Medical School.

Before joining the King's Fund, Ruth received an MSc in Social Policy at the LSE, which followed a 15 year career as a broadcast journalist for BBC News and Current Affairs. Her current interests include primary care, NHS reforms, inequalities and international comparative health systems.

Dan Wellings

At Ipsos MORI, Dan is Head of Public Health Research and set up the Behaviour Change Unit. Dan works with a wide range of organisations in the NHS. His overview of current issues as seen from the perspective of the public will provide us with the current context in which we are working and show some of the challenges we will face over the course of the next couple of years.

Paul Williams joined the Welsh Assembly Government as Director General for Health and Social Services and Chief Executive of the NHS in December 2008. Previously he was Chief Executive at Abertawe Bro Morgannwg University (ABM) NHS Trust (now ABM University LHB), which was one of the largest in the UK.
Before taking the reins at ABM University NHS Trust, he was Chief Executive of the award-winning Bro Morgannwg NHS Trust. He has also been Chief Executive of the former Bridgend NHS Trust and before that was Assistant District General Manager of Mid Glamorgan Health Authority.

A Past President of the Institute of Healthcare Management and High Sheriff for the County of South Glamorgan – 2008/09. He was appointed as an Officer of the Order of St John in 2009 and is Deputy Lieutenant of South Glamorgan and has received an Honorary Fellowship from UWIC in July 2010.

Nigel is Chief Executive of Urgent Care 24, a major Social Enterprise provider of Primary Care Out-of-Hours and associated services, to 2 Primary Care Trusts, covering a patient population of three quarters of a million patients across North Merseyside. Urgent Care 24 was established in 2004, developing from the embers of the GP led co-operative movement. In 2008 it was re-commissioned to provide OOH services following a particularly exhaustive competitive tendering exercise. Urgent Care 24 also provides an Initial Primary Care Assessment service to Asylum seekers on behalf of Liverpool PCT, for which in 2009 won a NHS Alliance Quality Award.

In addition the service is in a collaborative partnership with Liverpool Community Health Services and NHS Knowsley Integrated Provider Services to provide a range of Equitable Assess services to NHS Knowsley.
Prior to his appointment as CEO of Urgent Care 24, Nigel enjoyed a long and successful career in the NHS. The majority of which was spent in UK ambulance services. His last appointment, prior to joining the Cheshire and Mersey SHA’s Emergency Services Action Team, was Director of Operations with the Mersey Regional Ambulance Service.